MCS UMBRELLA · DESIGN · DISTRIBUTION
Renewables.
Made easier.
MCS support for air source heat pumps, solar PV and battery storage with design, equipment and technical expertise from one partner.
Customer service that puts your job first. Heat pump designs in 72 working hours from complete survey information.
15,000+
heat pump installations supported
400+
Quality assured by
installers in our network
WHY Q SMART?
Your project.
Our priority.
Choosing a renewable energy partner is about more than equipment and paperwork. It is about the service you receive and how quickly your project can move forward.
Q Smart makes both a priority: personal customer service and heat pump designs turned around in 72 working hours from complete survey information. Design, supply, compliance and technical support stay connected, with people you can speak to at every stage.
CUSTOMER SERVICE
People who know
your project.
Dedicated account and technical support, clear updates and practical answers, from your first enquiry to handover.
You know who to contact, what information is needed and what happens next.
HEAT PUMP DESIGN TURNAROUND
72
working hours.
We turn around your heat pump design within 72 working hours once we have your complete survey information.
A clear timescale to help keep quotations, equipment selection and installation planning moving.
FOR INSTALLERS
Grow without building a
full back office.
MCS umbrella support for air source heat pumps, solar PV and battery energy storage systems (ESS), backed by design and technical expertise.
FOR MANUFACTURERS & MERCHANTS
Technical sales support that helps products move.
Specification, installer engagement, sales-desk support and channel development.
FOR HOMEOWNERS
National confidence. Local care.
A properly designed heat pump installed by a trusted local specialist.
WHAT WE DO
The support behind better installations.
Use the complete Q Smart service or select the technical and administrative support your business needs.
01
MCS umbrella
Agreed design, installation evidence and MCS certification under Q Smart’s quality management system.
04
BUS & compliance admin
MCS evidence, DNO paperwork and handover packs across our technologies, plus BUS administration for eligible heat pump projects.
02
Heat-loss design & CAD
Room-by-room calculations, emitter schedules and system sizing, with CAD support also available.
05
Technical support
Practical advice before, during and after installation, with commissioning and manufacturer coordination.
03
Equipment supply
Heat pumps, cylinders and matched ancillaries from established manufacturers—specified as one complete system.
06
Developer support
Design, CAD, value engineering, complete equipment kits, site training and commissioning for residential developments.
ONE JOINED-UP PROCESS
From opportunity to sign-off.
Every project has a clear route, clear information requirements and clear ownership at each stage.
01
Qualify
We understand the property, customer, programme and commercial requirements.
04
Supply
Matched equipment and ancillaries are coordinated around the installation date.
02
Survey
The installer gathers the measurements and evidence needed for an accurate design.
05
Install
The installer completes and commissions the work with technical support available.
03
Design
Q Smart coordinates the technical assessment and system specification for the technology being installed.
06
Complete
Documentation, certification and handover are completed, including grant administration where applicable.
Major manufacturers. One complete support route.
Manufacturer-neutral design means the product is selected around the project, property and installer.
BUILT FOR REAL-WORLD DELIVERY
Technical detail without the usual friction.
The aim is not more paperwork. It is the right information, captured once and used properly.
A consistent survey-to-design workflow
Dedicated account and technical support
Clear installer and Q Smart responsibilities
Product, compliance and homeowner journeys connected
CONTACT Q SMART
Tell us what you are trying to deliver.
Whether it is one MCS installation, a growing installer business or a national partnership or a single unit at home we will put your enquiry with the right person.